We did have on a couple separate occasions our front door could open without the swipe card (so ensure valuables are in the safe). There was a bit of a musty smell from the shower coming from the drain however as you started to run the water it dissipated.
![bahia principe grand aquamarine bahia principe grand aquamarine](https://www.cvc.com.br/dicas-de-viagem/wp-content/uploads/2019/05/aquamarine.jpg)
We were 7 adult people overall (3 couples and 1 single) When you go on vacation you don't want to leave saying "we made the best of it" especially at a resort with such a high rating and reviews that seemed to be very positive.
![bahia principe grand aquamarine bahia principe grand aquamarine](https://www.viajeselcorteingles.es/imagenes/tm/america/republica_dominicana_do/puj_punta_cana/pujpu_punta_cana/h10002134/mdm_00_2019_gbpaqua_rdo_pool_007_x.jpg)
Many times throughout our stay we felt frustrated and felt that we spent a good portion stressed and waiting around.
#Bahia principe grand aquamarine code#
There was also spotty internet for most of our stay, which really wasn't an issue for us however the whole hotel has switched to a QR code system and really relied on this to communicate (menus, booking tables, ordering room service, booking covid tests, etc.) which made it challenging on days where internet was out.įurthermore, when asking for services that were guaranteed ( for example receiving water bottles in our room) it often lead to dry responses from staff and long wait times to receive more of these items even though they should have been restocked when the room was cleaned. In the second room on the day we were leaving the washroom was backing up and the toilet and sink were bubbling as well as releasing an awful smell. We informed them of these issues on Monday and they moved us on Wednesday when our light card reader stopped working fully. To outline our issues specifically, in our first room the lights were not working all the time, we had no blackout/privacy blinds and the minibar wasn't cold.
![bahia principe grand aquamarine bahia principe grand aquamarine](https://dcontent.inviacdn.net/shared/img/web-1200x1024/2020/9/10/d0/26594504-bahia-principe-grand-aquamarine.jpg)
We had many issues with our room to the point that they changed us rooms at 2 am in the morning, after waiting 1h and 30 minutes for answers. Many of the front desk staff, were often rude and dismissive. One of our biggest concerns with our stay was the service from the front desk and problem resolution/follow up. The food during our stay varied and was yummy, most of the a la carte restaurants were very delicious. The facilities outside of the room were nice (pool/beach loungers and umbrellas, the pool, the food), however the beach is not a white sandy beach but the water is clean. We made the best of our stay and many of our experiences were positive, for example the entertainment team especially Maridania and many of the bartenders especially Carlos. īased on our experience at the hotel I would not stay again or recommend it to friends or family. Spend your hard earned money elsewhere, this place is a nightmare. This resort needs health and safety inspectors to come and evaluate because what I witnessed was alarming. The low rating reviews are most accurate, and im starting to think the 5 star reviews are fake. Just read the reviews on this place on Google. I found a hair in my food at the buffet at Aquario with pictures to prove. Food was disgusting, old, reheated food that they later use in the a la cart restaurants. I've witnessed staff take the "clean and disinfected" sign and put it on a dirty table that was used by others. Social distancing signs were there, but NEVER practiced or enforced by staff. I was always concerned for the health and safety of my family here because I never witnessed a table being sprayed and wiped down. I've never been so traumatized while on a vacation. Everytime I filed a complaint and asked for assistance, I was ignored and no managment ever intervened. Towels and linen were always stained yellow, and room was very outdated with no working AC.
![bahia principe grand aquamarine bahia principe grand aquamarine](https://jetsetvacations.com/wp-content/uploads/2018/09/pool.png)
It was a constant battle to try to get drinking water. Rooms were NEVER cleaned and mini fridge was never replenished. The staff at this resort are extremely rude and unprofessional.